FAQs - Frequently asked questions
Can we choose the live-in carer?
Are live-in carers on duty during the night?
What happens if my live-in carers falls ill, needs to take a day off, or goes on holiday?
Does live-in care have to be 24/7?
Do your live-in carers drive?
Does live-in care always have to be a long-term commitment?
Is live-in care suitable for couples?
If you can’t see your question why not ask us directly
Where to begin?
We do our best to try and keep the process as simple as 123, because we understand how hard it can be to know what to do next, especially when you’ve realised that professional help is needed, but aren’t really sure what sort of support would be best or where to find it.
Speak to a member of our management team
Arrange a home visit so we can assess your needs in detail
Approve and sign off on the design of your plan of care
Why families choose us to provide care for their loved ones
Fantastic team of Care and Support Workers and a dedicated Office Team
Tina Davison
Finding care for my father in his locality has been a challenge. 18 months ago he was discharged from a rehab unit and sent home where he lives alone. He had temporary bridging care.
I went through the list of local care companies and I could tell from the way that Chesterford handled the call that they would be the best solution to my father’s needs. They were stretched but were prepared to work him into the already busy schedule. All of the carers have dealt with his denial of the need for care…..he now looks forwards to the visits….they are part of his life.
He is at risk of falling and on more than one occasion, the carers have had to deal with the implications of this which they have done perfectly. It is our intention to keep my father at home, this will only be possible with the continued high level of care and support provided by Chesterford.
Mat K (Son of Client)
Our father has had live-in care for a couple of years from Chesterford Homecare and it has been a lifesaver for the family as well as for him; we feel very lucky to have found them. They have quite simply enabled him to carry on living safely and happily in his own home which would otherwise not have been possible. Both the company and the carers have been excellent. Additionally, he has been able to have the same carer most of the time and she is totally tuned into his needs so the care is impeccable.
Stephen W (Son of Client)
My wife was diagnosed with Alzheimer’s disease in 2020, and we thought it wise to seek professional help, mainly in terms of companionship, so that we could build friendly and trusting relationships between our carer and ourselves. Our carer has also got to know our family, neighbours and friends in the community and my wife looks forward to her visits. Our carer is friendly and encouraging and it means that I can have some time on my own, knowing that my wife will be enjoying herself in safe hands. Our carer is happy to take my wife out for a walk, visit a cafe or remain in our home or garden.
Our future is uncertain, but I feel encouraged and supported in difficult times.
R A (Client)
When there was a need to clarify or comment on a particular need concerning my mother’s care this always received immediate attention.
The choice of live-in carer was such that my mother was provided with a new friendship as well as someone who attended to her physical needs.
Frances L (Daughter of Client)
My mum has been having twice-weekly visits for six months now and enjoys them every time! Her carers are unfailingly cheerful and give her so much pleasure, just from having someone there with nothing else they need to do other than spend time with her. I am so pleased we found this great company.