FAQs - Frequently asked questions
Can we choose the live-in carer?
Are live-in carers on duty during the night?
What happens if my live-in carers falls ill, needs to take a day off, or goes on holiday?
Does live-in care have to be 24/7?
Do your live-in carers drive?
Does live-in care always have to be a long-term commitment?
Is live-in care suitable for couples?
If you can’t see your question why not ask us directly
Where to begin?
We do our best to try and keep the process as simple as 123, because we understand how hard it can be to know what to do next, especially when you’ve realised that professional help is needed, but aren’t really sure what sort of support would be best or where to find it.
Why families choose us to provide care for their loved ones
Punctual, empathetic, kind, supportive, helpful, cheerful, practical, accommodating, non-judgemental, perceptive, knowledgeable and competent.
The office and care staff are all of the above. ‘Thank you’ Chesterford Homecare.
J H (Wife of Client)
Finding care for my father in his locality has been a challenge. 18 months ago he was discharged from a rehab unit and sent home where he lives alone. He had temporary bridging care.
I went through the list of local care companies and I could tell from the way that Chesterford handled the call that they would be the best solution to my father’s needs. They were stretched but were prepared to work him into the already busy schedule. All of the carers have dealt with his denial of the need for care…..he now looks forwards to the visits….they are part of his life.
He is at risk of falling and on more than one occasion, the carers have had to deal with the implications of this which they have done perfectly. It is our intention to keep my father at home, this will only be possible with the continued high level of care and support provided by Chesterford.
Mat K (Son of Client)
Very honest people who get back to you very quickly. Thanks so much for the Amazon competition prize which I got very quickly.
Alan Barrett
Our father has had live-in care for a couple of years from Chesterford Homecare and it has been a lifesaver for the family as well as for him; we feel very lucky to have found them. They have quite simply enabled him to carry on living safely and happily in his own home which would otherwise not have been possible. Both the company and the carers have been excellent. Additionally, he has been able to have the same carer most of the time and she is totally tuned into his needs so the care is impeccable.
Stephen W (Son of Client)
My mum has been having twice-weekly visits for six months now and enjoys them every time! Her carers are unfailingly cheerful and give her so much pleasure, just from having someone there with nothing else they need to do other than spend time with her. I am so pleased we found this great company.
Linda H (Daughter of Client)
Fantastic team of Care and Support Workers and a dedicated Office Team
