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FAQs - Frequently asked questions

If you question isn't below please do use the form to ask us directly
We employ a small and loyal team of experienced and professional carers and will work with you to find the most suitable person, based on your loved one’s needs and preferences. If for any reason, things don’t work out, we will offer you a different carer in order to provide you with the perfect match.
Yes, our carers are aware they may need to attend to your needs during the night now and again, but if this becomes a regular occurrence, we may have to look at arranging additional overnight care to keep both you and your carer safe.
We have a small back-up team of carers who can provide support at short notice if your usual carer is unavailable for any reason. We always plan for holiday periods well in advance to make sure we can offer your loved one the most suitable relief carer from those available.
Our services are tailored to meet the needs of the individual, so we will always discuss with you the right level of care needed to meet your loved one’s requirements.
Some of our live-in carers drive and have their own car and clients can request a driver, so their loved ones can enjoy the extra freedom which a private car brings.
No, not at all. We offer short- and long-term arrangements, depending on your needs. For example, live-in care can be the perfect solution if your loved one needs full-time support to recover from illness or accident following a stay in hospital, or if you or another main carer needs to take a break and go on a well-deserved holiday.
Most definitely! Live-in care is the ideal solution for many couples, especially where the carer’s main role is to relieve the wife of the burden of caring for her husband, or vice versa.

If you can’t see your question why not ask us directly

Where to begin?

We do our best to try and keep the process as simple as 123, because we understand how hard it can be to know what to do next, especially when you’ve realised that professional help is needed, but aren’t really sure what sort of support would be best or where to find it.

1
Speak to a member of our management team
Call us on 0800 411 8636 and tell us about the sort of support you are looking for, so we can explore together the options available.
2
Arrange a home visit so we can assess your needs in detail
When you are ready one of our Care Managers will come out and see you and help you choose the essential elements of your care.
3
Approve and sign off on the design of your plan of care
Your care plan will be unique to you and will be based around your personal needs and preferences.
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Why families choose us to provide care for their loved ones

Source – Homecare.co.uk
Overall Rating -
Rated 5 out of 5

Punctual, empathetic, kind, supportive, helpful, cheerful, practical, accommodating, non-judgemental, perceptive, knowledgeable and competent.
The office and care staff are all of the above. ‘Thank you’ Chesterford Homecare.

J H (Wife of Client)
Staff Rating -
Rated 5 out of 5
Care Rating -
Rated 5 out of 5
Management Rating -
Rated 4 out of 5
Dignity Rating -
Rated 5 out of 5
Value Rating -
Rated 4 out of 5
Source – Homecare.co.uk
Overall Rating -
Rated 5 out of 5

I can in no way fault the staff I have met who care for my father-in-law.
They are very caring, kind and have empathy towards their client.
I wouldn’t hesitate recommending Chesterford Homecare.

Margaret P (Daughter-in-law of Client)
Staff Rating -
Rated 5 out of 5
Care Rating -
Rated 5 out of 5
Management Rating -
Rated 5 out of 5
Dignity Rating -
Rated 5 out of 5
Value Rating -
Rated 4 out of 5
Source – Homecare.co.uk
Overall Rating -
Rated 5 out of 5

My wife was diagnosed with Alzheimer’s disease in 2020, and we thought it wise to seek professional help, mainly in terms of companionship, so that we could build friendly and trusting relationships between our carer and ourselves. Our carer has also got to know our family, neighbours and friends in the community and my wife looks forward to her visits. Our carer is friendly and encouraging and it means that I can have some time on my own, knowing that my wife will be enjoying herself in safe hands. Our carer is happy to take my wife out for a walk, visit a cafe or remain in our home or garden.
Our future is uncertain, but I feel encouraged and supported in difficult times.

R A (Client)
Staff Rating -
Rated 5 out of 5
Care Rating -
Rated 5 out of 5
Management Rating -
Rated 5 out of 5
Dignity Rating -
Rated 5 out of 5
Value Rating -
Rated 5 out of 5
Source – Homecare.co.uk
Overall Rating -
Rated 5 out of 5

I am more than satisfied with service received, it is caring, dignified, helpful, and good.
I would willingly recommend this company.

Frances H (Client)
Staff Rating -
Rated 5 out of 5
Care Rating -
Rated 5 out of 5
Management Rating -
Rated 5 out of 5
Dignity Rating -
Rated 5 out of 5
Value Rating -
Rated 5 out of 5
Source – Letter / Card
Overall Rating -
Rated 5 out of 5

The care staff always make time for a chat with me and I feel I have made new friends.

Client in Saffron Walden
Source – Homecare.co.uk
Overall Rating -
Rated 5 out of 5

I came back from holiday and was informed of the care received by both my husband and my daughter.
I read the daily notes and was impressed and very pleased with the detail and commitment given. Very professional company with excellent caregivers. Will be using them again.

M C (Wife of Client)
Staff Rating -
Rated 5 out of 5
Care Rating -
Rated 5 out of 5
Management Rating -
Rated 5 out of 5
Dignity Rating -
Rated 5 out of 5
Value Rating -
Rated 5 out of 5
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