Choosing the right carer for your loved one is an important part of our initial process and we take our time in getting it just right

“The staff who look after me always take the time to listen and are always kind and patient with me. I feel safe and well looked after by Chesterford Homecare.” -Mrs H, client in Newport, Essex


When recruiting live-in carers we look for people with a kind and caring nature, who have genuine empathy for older people, coupled with strong care skills and common sense. Generally we prefer to take on people who have already worked for at least a year as a live-in carer, although we will consider those who have extensive experience in other care settings, such as residential care.

To work as a live-in carer requires enormous commitment and dedication. Above all, it requires a willingness to work unsupervised in another person’s home, often far away from your own home and family, for several weeks at a time. Live-in care in the UK attracts people from all over the world. Hence ours is a very international workforce and we currently have carers on our books from Europe, Africa and the Far East, as well as from the UK.

Many apply, but few are chosen!

Our selection process is rigorous and thorough. As a specialist live-in care provider, we receive hundreds of applications every year from live-in carers up and down the country who would like to join our team. We aim to speak to everyone who applies on the phone in order to decide whether it is worth inviting them to a formal job interview. Wherever in the world a would-be carer may come from, they must have good spoken and written English and an understanding of British life and culture. Above all, they must be able to convince us that they will have no trouble establishing a good rapport with whichever of our clients we may entrust to their care.

If they pass the interview, they will be invited to the next stage of the recruitment process, which involves attending a three day assessment centre at our offices in Little Chesterford. In addition potential recruits must complete a series of online learning modules.

As well as providing a general introduction to Chesterford Homecare and our policies and procedures, the assessment centre also covers the following topics: medication (theory and practice), moving and positioning (theory and practice) safeguarding, basic life support and health and safety. Topics covered in online learning modules include: documentation and record keeping, protecting personal information, food hygiene, infection control, fluids and nutrition, pressure sore awareness, first aid, equality and diversity, dementia awareness and end of life care.

Only if someone passes the assessment centre will they be taken on as new carer. Once they have started working with us, their performance will be closely monitored in their first few weeks and, if necessary, they will be offered further training. Assuming their work is satisfactory, they will then be advised after three months that they have passed their probation.

We make a point of recruiting live-in carers whom we feel will get on well  with a wide range of our clients. Nevertheless, before we start a new care package or introduce a new carer to an existing client, we will always provide the client (and their family where appropriate) with a profile of the carer (from those currently available) whom we feel would represent the best “fit”. If you or your loved one are not sure about our selection, we will always endeavour to provide you with an alternative choice, although in certain circumstances the need to get the package started or ensure continuity of cared with an existing client may have to take precedence over finding the ideal match“ (for example, if your loved one is due to be discharged from hospital on a given day, or where, with an existing client, their regular carer is unable to return for any reason.)

Rita, one of our live-in carers in Essex

Rita has worked in a variety of settings during a long career in care, including visiting care, residential care and now live-in care. What she particularly values about live-in care is the opportunity it gives her to enjoy daily one-to-one contact with her clients and provide them with highly personalised care.

Rita’s aim is always to deliver care in a calm and cheerful way, whilst offering her clients real choices in their daily life and encouraging them to do as much as they can for themselves. Her guiding principle as a live-in carer is to offer her clients genuine companionship and keep them happy, healthy and safe.

Rita is married with two grown up children, who visit her regularly when she is not working. She is also grandmother to a lively three year old, Ellie, who she says keeps her on her toes!

Rita’s hobbies are reading, knitting, gardening and walking. She loves the Suffolk/Norfolk coast and says she has spent many enjoyable holidays around the Southwold area.

Asked to describe herself, she would say she is cheerful and patient, with plenty of common sense and a good listener.

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