FAQs - Frequently asked questions
Can we choose the live-in carer?
Are live-in carers on duty during the night?
What happens if my live-in carers falls ill, needs to take a day off, or goes on holiday?
Does live-in care have to be 24/7?
Do your live-in carers drive?
Does live-in care always have to be a long-term commitment?
Is live-in care suitable for couples?
If you can’t see your question why not ask us directly
Where to begin?
We do our best to try and keep the process as simple as 123, because we understand how hard it can be to know what to do next, especially when you’ve realised that professional help is needed, but aren’t really sure what sort of support would be best or where to find it.
Why families choose us to provide care for their loved ones
I can in no way fault the staff I have met who care for my father-in-law.
They are very caring, kind and have empathy towards their client.
I wouldn’t hesitate recommending Chesterford Homecare.
Margaret P (Daughter-in-law of Client)
My wife was diagnosed with Alzheimer’s disease in 2020, and we thought it wise to seek professional help, mainly in terms of companionship, so that we could build friendly and trusting relationships between our carer and ourselves. Our carer has also got to know our family, neighbours and friends in the community and my wife looks forward to her visits. Our carer is friendly and encouraging and it means that I can have some time on my own, knowing that my wife will be enjoying herself in safe hands. Our carer is happy to take my wife out for a walk, visit a cafe or remain in our home or garden.
Our future is uncertain, but I feel encouraged and supported in difficult times.
R A (Client)
Our father has had live-in care for a couple of years from Chesterford Homecare and it has been a lifesaver for the family as well as for him; we feel very lucky to have found them. They have quite simply enabled him to carry on living safely and happily in his own home which would otherwise not have been possible. Both the company and the carers have been excellent. Additionally, he has been able to have the same carer most of the time and she is totally tuned into his needs so the care is impeccable.
Stephen W (Son of Client)
Chesterford Homecare have been providing live in care for our Dad for around 4 years now. The care provided has always been excellent, kind and considerate and has enabled him to continue to enjoy a good quality of life living in his own home.
Stephen Wilson
I came back from holiday and was informed of the care received by both my husband and my daughter.
I read the daily notes and was impressed and very pleased with the detail and commitment given. Very professional company with excellent caregivers. Will be using them again.
M C (Wife of Client)
My mother has received support via 3 times a day visits for nearly a year now. I have been extremely satisfied with the professionalism and caring attitude of both front line staff and the management. It has been very helpful that there is one carer who undertakes the majority of visits and therefore has a deep understanding of, and empathy with, my mother’s needs. But other carers who make more occasional visits also provide excellent and consistent backup. Managers are assiduous in contacting me promptly if the visiting carers identify any issues.
